The Whalen Company operates under the following return policy:

A 60-day return window is applicable to all parts, starting from the date of shipment.
Returned merchandise must be in resalable condition, free from damages, scratches, or defects, and must not have been installed.
Original manufacturer packaging, including manuals and accessories must accompany the returned item.
A 35% restocking fee will be charged on each part returned.
Customers are required to send packages via traceable sources such as UPS or FedEx.
Freight-bound equipment should be returned through freight carriers; customers unsure of the appropriate method should contact The Whalen Company.
All items must be returned with their assigned Return Merchandise Authorization (RMA) number; returns without an RMA number will be refused.
The purchaser is responsible for the cost of return shipping, and The Whalen Company is not liable for lost or damaged shipments.
Customers are advised to retain their tracking number after shipping products.

The Whalen Company Promotes Dennis Kloster to the Role of Chief Operating Officer

FOR IMMEDIATE RELEASE
Evie Sibert
Marketing Manager
The Whalen Company
918-557-5828

August 19, 2019 – Easton, MD - The Whalen Company is delighted to announce the promotion of Dennis Kloster to the role of Chief Operating Officer.

In his new role, Kloster’s responsibilities will include Operations, Sales and Marketing and Engineering. As the COO, he will focus on the day to day operations of the Company while working to ensure that Whalen’s long-term strategic goals are on track and are implemented.

Kloster previously held the role of VP of Operations with Whalen for the past 3 years. Prior to serving as President of DK Consulting, Kloster was the president of International Environmental Corporation for eight years. Kloster obtained a bachelor’s degree from SUNY Polytechnic and obtained an MBA from the University of Rochester. He has held positions at Carrier, York, Familian Northwest, Nordyne and StrionAir.

“We have an excellent team assembled that is poised to continue the Whalen innovation tradition.” Said Kloster. “I’m looking forward to the additional responsibilities and helping to take The Whalen Company to new levels of sales and profitability.”

“As we move forward and implement our long term plans I am thrilled to have DK in his new role.” said Craig Wanner, President and Chief Executive Officer of Whalen. “His experience and get it done attitude is exactly what Whalen needs and we are very fortunate to have him on our team.”

About The Whalen Company

Founded in 1962, The Whalen Company supplies HVAC equipment and systems that are found in thousands of installations including offices, hotels, condominiums, apartments, nursing care and senior living facilities, as well as classrooms and dormitories.

Whalen products are distinctive in concept, performance, reliability and energy efficiency, thereby delivering a “perfect fit” solution for customers. In addition to their popularity in new construction projects, they are highly suited for renovation or equipment replacement projects completed in less time and at lower cost.

For more information about The Whalen Company and its product line, including resources such as technical data, engineering drawings and digital equipment selection software, visit www.whalencompany.com.

For a PDF of this press release, click here.