The Whalen Company operates under the following return policy:

• A 60-day return window is applicable to all parts, starting from the date of shipment.
• Returned merchandise must be in resalable condition, free from damages, scratches, or defects, and must not have been installed.
• Original manufacturer packaging, including manuals and accessories must accompany the returned item.
• A 35% restocking fee will be charged on each part returned.
• Customers are required to send packages via traceable sources such as UPS or FedEx.
• Freight-bound equipment should be returned through freight carriers; customers unsure of the appropriate method should contact The Whalen Company.
• All items must be returned with their assigned Return Merchandise Authorization (RMA) number; returns without an RMA number will be refused.
• The purchaser is responsible for the cost of return shipping, and The Whalen Company is not liable for lost or damaged shipments.
• Customers are advised to retain their tracking number after shipping products.

The Whalen Company Promotes Dennis Kloster to the Role of Chief Operating Officer

FOR IMMEDIATE RELEASE
Evie Sibert
Marketing Manager
The Whalen Company
918-557-5828

Job Title: Product Development Engineer

The Whalen Company has an opening for a Product Development Engineer at its Easton, Maryland location. Established in 1962, The Whalen Company is one of America’s most innovative leaders in the commercial heating and air conditioning industry providing fan coils and water source heat pumps for applications worldwide including: hotels, motels, condominiums, apartments, senior living facilities, office buildings, schools, and dormitories. The Whalen Company provides solutions for new and replacement heating and air conditioning applications. Our flexibility and expertise allow us to meet the needs of our customers by providing designs that fit the building ... rather than forcing the building to fit the equipment.

The Product Development Engineer will report to the Director of Product Development Engineering and will be responsible for all aspects of product design and development of HVAC equipment. Projects will include: new product designs, model extensions, redesigns of existing product, warranty reductions, product cost improvements, and alternate supplier qualifications. In this role, the Product Development Engineer will:

1. Manage projects from concept to production launch.
2. Design and develop refrigeration, air flow, and controls systems.
3. Provide direction to the Engineering Lab for building prototypes and conducting product performance testing.
4. Provide direction to Product Designers for sheet metal and tubing CAD models.
5. Provide direction for Engineering documentation including drawings, specifications, and product releases to production.
6. Provide Engineering support to sales, production, and technical services.

The successful candidate must have:

1. A Bachelor’s Degree in Mechanical Engineering or equivalent work experience.
2. A knowledge and understanding of HVAC system operation principles including, but not limited to: the refrigeration cycle, electrical controls, air flow, expansion control devices, heat exchangers, and psychrometric calculations.
3. Experience in the product development process and delivering designs to production.
4. Ability to interact with all departments in the company and drive projects to completion.

The following qualifications are preferred, but not required:

1. Experience in water source heat pump and package terminal heat pump products.
2. Experience in agency submittals and file management.
3. Experience in using R&R Supply or similar system simulation software.
4. Experience in product performance testing in a psychrometric test chamber.

If interested, submit an email with a resume to and reference “Product Development Engineer” in the subject line.