• Our commitment to customers before, during and after the install.

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Customer Care

Customer satisfaction and loyalty are attributes we don’t take lightly.  For this reason, we put your expectations at the center of our activities. 

At The Whalen Company, we focus on our customers and quickly respond to their needs.  Every day we work to provide friendly, knowledgeable and professional service to meet your needs. 

We understand our customers are often under demanding schedules and a prompt, accurate response is often the difference in making the sale. That's why we're absolutely committed to excellence in customer service and are constantly evaluating our tools and processes to ensure they are up to date and efficient.

When you look to us for assistance, be assured you’ll be met with a personal commitment to timely and accurate information and solutions. Each Whalen customer service representative pledges to provide you the best resources available, and to resolve any issue in a timely manner.

Give us a call or send us an email.  Either way, The Whalen Company is happy to help you.

By Phone:

Tel: 410-822-9200
Fax: 410-822-8926


Hours of Operation:

8:30 AM – 5:00 PM Eastern Time, Monday – Friday
Closed Saturday and Sunday


By Mail:

The Whalen Company

P. O. Box 1390
Easton, Maryland 21601 USA


Office Holiday Closings:

New Year’s Day
Presidents' Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day