The Whalen Company operates under the following return policy:

  • A 60-day return window is applicable to all parts, starting from the date of shipment.
  • Returned merchandise must be in resalable condition, free from damages, scratches, or defects, and must not have been installed.
  • Original manufacturer packaging, including manuals and accessories must accompany the returned item.
  • A 35% restocking fee will be charged on each part returned.
  • Customers are required to send packages via traceable sources such as UPS or FedEx.
  • Freight-bound equipment should be returned through freight carriers; customers unsure of the appropriate method should contact The Whalen Company.
  • All items must be returned with their assigned Return Merchandise Authorization (RMA) number; returns without an RMA number will be refused.
  • The purchaser is responsible for the cost of return shipping, and The Whalen Company is not liable for lost or damaged shipments.
  • Customers are advised to retain their tracking number after shipping products.